How to place an order

Placing an order with TSMR is easy!

There are three ways that items can be purchased from us, Buy Now, the shopping basket or by making an offer.

Below are the instructions on how to proceed with an order using each of the three different methods.

Buy Now

Using the Buy Now method is by far the quickest method to make a single purchase.

Once you have selected the item you wish to purchase, you will find a green "Buy Now" button on either the listing's page or the product page. Click the Buy Now button.
If you are not logged into your account you are now taken to the Account Login page.
- If you have previously registered an account with us simply log in and we will use your registered details to supply the delivery information.
- Alternatively fill in the new customer form, choose whether you wish to register with us and accept the terms and conditions and click submit.
If you are logged in you will be taken straight to the Order Confirmation page.
When we have your delivery details you are taken to the Order Confirmation page, where you will see your delivery address and the item ordered. Once you have checked that the details are correct click the Place Order button.
You may, however, wish to buy more items. You can do this by clicking the 'continue shopping' button or by selecting a catagory from the left hand menu. Your item will be added to the shopping cart along with any new items you select.

That's it, for now.

E-mail invoice screen shot We will now process your order and send an invoice, including shipping charges, to your e-mail address. The invoice will have a link to our online payment pages.

Click the link and fill out the payment form and your goods will be sent to you.

The Shopping Basket

The shopping basket allows you to add multiple items to your cart to purchase in one go, this often saves you money on the delivery charges.

On the product page, click the "Add to basket" button. If this is the first item added you will see a blue menu item "Shopping Basket" added to the top of the left hand menu.
To add more items to your basket simply click the "Add to basket" button on other product pages.
When you have selected all of your products click the "Shopping Basket" link in the left hand menu, this will take you to the Shopping Basket page where you may remove items if you have changed your mind about them.
Click the "Check Out" button to proceed with the order.
If you are not logged into your account you are now taken to the Account Login page.
- If you have previously registered an account with us simply log in and we will use your registered details to supply the delivery information.
- Alternatively fill in the new customer form, choose whether you wish to register with us and accept the terms and conditions and click submit.
If you are logged in you will be taken straight to the Order Confirmation page.
When we have your delivery details you are taken to the Order Confirmation page, where you will see your delivery address and the item ordered. Once you have checked that the details are correct click the Place Order button.

We will now process your order and send an invoice, including shipping charges, to your e-mail address. The invoice will have a link to our online payment pages.
E-mail invoice screen shot

Click the link and fill out the payment form and your goods will be sent to you.

Make an Offer

When making an offer to purchase an item is not the same as going through the checkout. You are asking the Station Master to consider an alternative price other than the listed sales price.

Whilst you are negotiating with the Station Master the item you are interested in will not be reserved and if someone else offers the asking price, this will be accepted.

Once you have selected the item you wish to make an offer on, you will find a blue "Make Offer" button on either the listing's page or the product page. Click the Make Offer button.
Simply enter your name and e-mail address, then edit the information in the message box with your offer.
Click the "Send Mail" button.

An e-mail with your offer will be sent to the Station Master and he will get back to you as soon as possible.

Payment

Due to the size and weight of the items for sale it is very difficult to calculate the cost of shipping your packages. Therefore, to be able to offer you the best prices for shipping, we manually calculate the shipping charges and then send you an invoice with the total cost of your order.

There are several ways to pay for your order once you have received your invoice. See below.

Please click on your preferred payment method from the selection below and follow the instructions or information required for your chosen option.

Telephone Direct Order Line

You can call us to process a debit / credit card over the telephone.

Our line is open Mon - Fri 9.00am - 4.30pm (UK)

01782 653305

(International Callers 0044 1782 653305)

Out of hours telephone:

Tel:

+44 (0)1782 653305 No later than 8.30pm UK Time.

All international buyers:

Please be aware of UK Times.

Credit / Debit Card - Online Service

We do accept credit and debit card payments via our secure online service.

Once your order has been processed you will find a 'Click Here' button, simply click the button to receive a secure pay link request email invoice.

PayPal

We are happy to accept PayPal payments.

Once your order has been processed you will find a 'Pay Now' button listed here, simply click the button to make your payment.

Cheque

Please make cheques payable to: The Station Master Ltd or Mr Kevin Finch

and send to:

The Station Master Ltd
19 Franklin Drive
Blythe Bridge
Stoke-on-Trent
ST11 9TN

Bank Transfer

You may transfer funds directly to our account.

Account name:

The Station Master Ltd.

Account number:

27947068

Sort code:

30-98-74

International

BIC Code:

LOYDGB21146

IBAN:

GB96 LOYD 3098 7427 9470 68

Collection

You may pay on collection of your order.

This option is only available on request.

Request a collection