Customer Feedback

Great service as always ,highly recommended .great models !

Hi kev
My P2 arrived this morning ex Servise 3 working days after I placed the order . Unpacked it gave it a light oil had it running light for half an hour then coupled it up to a rake of couches . Fantastic to watch very pleased with the Servise from you . Very pleased to have the Non streamlined and the streamlind version to add to my collection worth waiting over two years for them thanks again
Regards Alex (Dundee)

Hi kev
My P2 arrived this morning ex Servise 3 working days after I placed the order . Unpacked it gave it a light oil had it running light for half an hour then coupled it up to a rake of couches . Fantastic to watch very pleased with the Servise from you . Very pleased to have the Non streamlined and the streamlind version to add to my collection worth waiting over two years for them thanks again
Regards Alex (Dundee)

Hi Kevin,
Today I have at last had the chance to run my new P2 Streamlined Locomotive.
What can I say, it looks superb, runs superbly and will pull anything I have attached!.
Worth every penny and well worth the wait.
Anyone thinking about buying one of these should not hesitate as they will become a future classic!.
A very big thank you to all at the Station Masters, again a perfect transaction, purchase from the best in the business.
I saw your note on the stolen P2'S, I remember seeing these on Ebay with a very low price, now I know why, disgraceful and I hope the Police catch the Criminal involved!.
Again, many thanks for your help, and I am glad ACE is in such good hands!.
Kindest Regards,
Nick from Norfolk.

Loco arrived safe and sound. Thank you Best wishes Malcolm

Arrived today safe and sound Thank you for your first class sevice

Missed the delivery because UPS never clearly emailed me a time slot.

Once again, absolutely superb service from the excellent Station Masters Rooms. Item safely and promptly received, very well packed and in excellent condition, stunning model. Very many thanks Kev, I now have both 10000 and 100001 as I saw running in the Derby area as a lad in the 60's
Best wishes,
Don.

Last Saturday was a bit of a dark day for my bank balance. It was also the day of the latest Sandown toy fair - where l picked two (more) superlative ACE locos from Kevin - P2 COCK OF THE NORTH and a GWR DUKE class.

The P2 had it's first public outing on Monday, to great acclaim, at my local club's FINESCALE test track - yes, Finescale! - despite rumours to the contrary, ALL ACE Trains 2-rail compatible locos and rolling stock WILL run on PECO finescale track and points - IF the check rails on the points are (easily) removed and, in some cases, an electrical wire to the point blades is cut.

It was great to hear first hand of Kevin's mouth watering plans for the future of ACE. For any doubters out there, ACE are well and truly back!!

As impressed as I was by my streamlined P2 thane of fife my new un streamlined p2 cock o the north is the pride of my fleet wow just wow

thank you Kevin

Just received my P2 and its an amazing model, well worth waiting for. When I rang Kev about when it would come he kept me informed and told me when he would post it, very well wrapped and next day delivery very pleased 5? service , thanks Kev as always pleasure doing business with you, looking for a Black 5 now. Regards Bob

My P2 arrived as promised after a lube job and running in on my rolling road not only was I impressed Mrs you have got enough trains was really impressed so much I might not have to hide my next one can't wait to get it on my garden track just waiting for the weather
Thank you Kevin for your usual excellent service

Great product and service from SMR again.Lovely doing business with Kevin again.Overall a good business to do deal with.Regards David.

The ACE Trains Compendium and some replacement box insert foam arrived safely today. Well packed and protected for next day delivery - another great example of the Stationmasters attention to detail to ensure best practice in Customer Service. Thank you Kevin.

Hi Kevin,I received my ACE BR Green 10001 D16 with small yellow end panels just after lunch today. As instructed UPS left it safely under cover under my garden railway via my backdoor and gate. I have test run it on the railway it runs very well on 12 volt dc .The sound quality is good . Thanks for including all the extras ,lamps screw link couplings and loco front name boards.I lookforward to receiving the same loco in BR Green with running nos 10000 very shortly.before i spend the money!!! Then I will change the back to backs on all three loco using Marks Trains of Peterborough,to assist running through Peco track point check rails
You have "dangled the carrot again" by sending me the Pullman coaches you sell,they look good and are cheaper than the competition . I shall have to work out what rake i need for The Queen of Scots , The Master Cutler, The Tees-Tyne Pullman,The Yorkshire Pullman for my Deltic DP1 and my Heljan Class 55 Deltic, Class 40,53,45?and may be Hattons class A4 and A3 Gresley locos if the coaches are not too heavy. I will require fine scale wheels and grey roof. Probably a rake of 6 to 8 max.let me choose may require modelers license?
I have just invested in a new GMC 10LGB 24v dc 2.5 amp controller at a discount price of £122! I need to find a second one for my twin track main line. Both will be indepently wired to my 12v dc controllers via two very sturdy DPDT switches so that I can switch between either depending what makes of loco I am running,making sure that the two types of controller never electrically come into contact.
Thanks again for your very good service. My son Ben saw you and the ACE layout at the recent Sandown Park Swapmeet,
Very impressive. He runs a diecast stall,.See you there next time.
Best Regards,
Graham.

Hi Kevin,received my ACE Deltic DP1 this morning tested on my garden track it runs and sounds OK. But slightly down on speed and power on 12volt DC. Probably need to get a voltage booster to run it at 12v to 15v DC. I will have to modify or change the wheels to obtain the back of 29 mm as against the 27.5 mm of the model as it hobbles through the the check rails and frogs of my Peco point work, which you said on your attached sheet included and on the websites. Who do you recommend as a supplier of 0 gauge fine scale wheels for this model as in the future I would like to purchase ACE trains 10,000 and 10,001 in Br Green syp and modify them at you discount price of £525 each. Have you heard of modelrailway parts.com i will give them a call to see if they manufacture a wheel set kit for ACE diesels. Best Regards the loco really looks great. Thank you Graham

Hi Kevin, my ACE Duchess of Atholl arrived safely this morning! It was excellently packaged and the loco looks magnificent! Thank you for responding to my purchase email so quickly and for sending the parcel so promptly. Most excellent service all round.
VetNy thanks, David Reed

My order turned up on time and very well packaged,all contents were as intended.thank for a very pleasant experience.

" Oh ! what a beauty ".

I have ordered various products from ACE TRAINS and Darstaed. I am very happy with ACE TRAINS being taken over by STATION MASTERS ROOMS. High quality ACE TRAINS products delivered and distributed by a highly experienced specialist. I'm very happy with everything. I also really enyoy the great Darstaed-0-gauge-Tinplate-262T-locomotive-LNER-4515-black. Keep it up!
I will be ordering another ACE-locomotive soon. With friendly greetings from Switzerland.

Thank you. Badge delivered quickly. Well packaged. Good informative order tracking.
Best regards Terry.

Dear Kevin, Many thanks for your help in finding exactly the locomotive and tender that I wanted for my latest order. It arrived as usual in amazingly quick time, safely packaged, from across the pond. As a life long, many decade railway modeler and collector in the U.S., I consider ACE trains to be the most beautiful and well-crafted products that I've ever seen. Best wishes for continued success as the new owner of Ace Trains. Robert

Thank you Kevin your usual excellent service

The Deltic is an amazing model! Very pleased am running it in gently,anyone debating one of these should not hesitate! Thanks very much Kevin for your prompt service as always and careful packing,the courier was accurate with there delivery time and special thanks to Len Mills for his input behind the scenes.Look forward to the next Loco.

Another excellent product from TSMR, fast delivery, well packed, exactly as described, as always the perfect buying experience. Many Thanks.

Nick,
Diss Norfolk.

Dear Kevin, my first purchase for a while now. Delighted to say all in order again, super loco, credit to the ACE team, excellent packaging and logistics. Best wishes John I.

item arrived safe and sound,thank you nice little item to keep one going.

Thank you Kevin
It's always a pleasure doing business with you.
Kindest regards
Jan

Excellent service as always many thanks for your input Kevin.
Best Regardss
Geoff Legg

Very professional & efficient.

Received, checked, and tested the new Golden Arrow Coaches.
What can I say, they are superb, well worth the wait and way above expectations.
As always extremely well packed and very quick delivery, the usual professional service from Kevin and all at TSMR.
In my opinion if you have not already bought these Coaches then buy before they sell out, no doubt they will become a sort after classic!.
Salt Wagons look great too!.
Good to deal with you again, still very much the best in the Business.
Many Thanks,
Nick
Norfolk.

Wow!! What a loco -BR green Deltic arrived today (24hrs ahead of schedule!!). I had been a bit dubious about the development of this model through it's various incarnations - I needn't have worried, the result is stunning! A very well done to Len and the SMR Team.

I've 'loaned' THE ROYAL NORTHUMBERLAND FUSILIERS to BR Southern Region to head the new Golden Arrow coaches which arrived in the same delivery. Again, stunning models and as Kevin has said, well worth the wait!

Oh yes, everything was very well packed as usual - well done Kev.

John

The Golden arrow train arrived on time on platform 2 awaiting departure!
Absolutely stunning,the passengers are delighted,many thanks Kev they were well worth the wait!

Model arrived safely and what a stunner! and as usual, very well packed. Yet another impeccable transaction with The excellent Station Masters Rooms. Superb service once again Very many thanks Kev.
All the very best
Don.

Dear Kevin,
Thanks for the Deltic, superb , it was worth it.
But however the train headboards are not included with The White Rose and The Shamrock are both missing, perhaps they could be replaced.
Thanks Kevin.

Cheers Kev excellent service as ever thanks Jim

Thank you Kevin for my ACE Trains DELTIC Prototype Locomotive which arrived today. I have test run it on my small 3-rail layout and it performed very well. As per the instructions I am running it in and its smooth running is commendable in both directions, with working lights and the sound which is very realistic. Another lovely model locomotive from ACE Trains so congratulations to Len Mills and his team for another great product. Well packed Kevin for safe transit so thank you for that and all our earlier correspondence.
Kind regards,
Chris

Excellent Service as always from all at TSMR.
Items arrived safely and well packed.
Many thanks.
Nick Norfolk.

Almost like old times again - a well wrapped parcel from the Station Masters Rooms, delivered on time and now with some of the new beer vans inside! Lovely models - with a more realistic satinee-matt, slightly embossed, finish compared to the ACE more glossy vans of earlier years.

Excellent service, Kevin.

As always, fantastic Product, fantastic Seller, fast delivery, as described, many thanks.

Nick Norfolk

Once again, item safely received, impeccable service as usual from the Station Master,excellent in all respects, very highly recommended. Many thanks
Regards
Don.

Beer vans arrived safely well wrapped many thanks!

Coaches arrived well wrapped as described and on time thanks very much excellent service!

Excellent Service as always, many thanks Kevin.
I hope all is OK and that 2023 will be a good year for you and your Family.

Nick
Diss Norfolk.

Thank you Kevin. Carriages arrived safely, very well packed as usual. Carriages are really nice. Happy New Year!

First class service from Kevin once again. Excellent Ace Trains Diesel loco and Coronation Scot coaches. Really well packed for dispatch and very fast delivery. A pleasure to deal with.
?? ?? ??

Hi Kev, wheels & buffers & badges arrived today many thanks!

Model safely received, well packed and exactly as described. Another first class delivery from the excellent "Station Masters Rooms". Superb service every time, very highly recommended.
Thank you Kev
All the very best
Don

I must say that I was concerned when making an order from ACE trains I received the response from TSMR and did not get the connection. When it finally became clear as to who TSMR was, I was relieved.
I anticipate delivery in a few days time.
Yes, I've purchased trains new and old from Kevin over the years and have had no complaints. I wish him well in his business.

Great service as always. Item despatched as promised in time for an outing early next week. Parcel was very securely wrapped Thank you.