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Customer Feedback

We value feedback from all of our customers, below you can read what people have to say about us.

Customer Feedback
Stuart of Canterbury

The Deltic is an amazing model! Very pleased am running it in gently,anyone debating one of these should not hesitate! Thanks very much Kevin for your prompt service as always and careful packing,the courier was accurate with there delivery time and special thanks to Len Mills for his input behind the scenes.Look forward to the next Loco.

Nick of Botesdale, Diss

Another excellent product from TSMR, fast delivery, well packed, exactly as described, as always the perfect buying experience. Many Thanks.

Diss Norfolk.

John of Warminster

Dear Kevin, my first purchase for a while now. Delighted to say all in order again, super loco, credit to the ACE team, excellent packaging and logistics. Best wishes John I.

Ronald of gunnislake

item arrived safe and sound,thank you nice little item to keep one going.


Thank you Kevin
It's always a pleasure doing business with you.
Kindest regards

Geoff of BRISTOL

Excellent service as always many thanks for your input Kevin.
Best Regardss
Geoff Legg

Richard of Mississauga

Very professional & efficient.

Nick of Botesdale, Diss

Received, checked, and tested the new Golden Arrow Coaches.
What can I say, they are superb, well worth the wait and way above expectations.
As always extremely well packed and very quick delivery, the usual professional service from Kevin and all at TSMR.
In my opinion if you have not already bought these Coaches then buy before they sell out, no doubt they will become a sort after classic!.
Salt Wagons look great too!.
Good to deal with you again, still very much the best in the Business.
Many Thanks,

John of Wincanton

Wow!! What a loco -BR green Deltic arrived today (24hrs ahead of schedule!!). I had been a bit dubious about the development of this model through it's various incarnations - I needn't have worried, the result is stunning! A very well done to Len and the SMR Team.

I've 'loaned' THE ROYAL NORTHUMBERLAND FUSILIERS to BR Southern Region to head the new Golden Arrow coaches which arrived in the same delivery. Again, stunning models and as Kevin has said, well worth the wait!

Oh yes, everything was very well packed as usual - well done Kev.


Stuart of Canterbury

The Golden arrow train arrived on time on platform 2 awaiting departure!
Absolutely stunning,the passengers are delighted,many thanks Kev they were well worth the wait!

Donald of Baschurch

Model arrived safely and what a stunner! and as usual, very well packed. Yet another impeccable transaction with The excellent Station Masters Rooms. Superb service once again Very many thanks Kev.
All the very best

Robert of Leicester

Dear Kevin,
Thanks for the Deltic, superb , it was worth it.
But however the train headboards are not included with The White Rose and The Shamrock are both missing, perhaps they could be replaced.
Thanks Kevin.

Jim of Lutterworth

Cheers Kev excellent service as ever thanks Jim

Chris of WICKWAR

Thank you Kevin for my ACE Trains DELTIC Prototype Locomotive which arrived today. I have test run it on my small 3-rail layout and it performed very well. As per the instructions I am running it in and its smooth running is commendable in both directions, with working lights and the sound which is very realistic. Another lovely model locomotive from ACE Trains so congratulations to Len Mills and his team for another great product. Well packed Kevin for safe transit so thank you for that and all our earlier correspondence.
Kind regards,

Nick of Botesdale, Diss

Excellent Service as always from all at TSMR.
Items arrived safely and well packed.
Many thanks.
Nick Norfolk.

John of Wincanton

Almost like old times again - a well wrapped parcel from the Station Masters Rooms, delivered on time and now with some of the new beer vans inside! Lovely models - with a more realistic satinee-matt, slightly embossed, finish compared to the ACE more glossy vans of earlier years.

Excellent service, Kevin.

Nick of Botesdale, Diss

As always, fantastic Product, fantastic Seller, fast delivery, as described, many thanks.

Nick Norfolk

Donald of Baschurch

Once again, item safely received, impeccable service as usual from the Station Master,excellent in all respects, very highly recommended. Many thanks

Stuart of Canterbury

Beer vans arrived safely well wrapped many thanks!

Stuart of Canterbury

Coaches arrived well wrapped as described and on time thanks very much excellent service!

Nick of Botesdale, Diss

Excellent Service as always, many thanks Kevin.
I hope all is OK and that 2023 will be a good year for you and your Family.

Diss Norfolk.

Katherine of Hastings

Thank you Kevin. Carriages arrived safely, very well packed as usual. Carriages are really nice. Happy New Year!

Katherine of HASTINGS

First class service from Kevin once again. Excellent Ace Trains Diesel loco and Coronation Scot coaches. Really well packed for dispatch and very fast delivery. A pleasure to deal with.
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Stuart of Canterbury

Hi Kev, wheels & buffers & badges arrived today many thanks!

Donald of Baschurch

Model safely received, well packed and exactly as described. Another first class delivery from the excellent "Station Masters Rooms". Superb service every time, very highly recommended.
Thank you Kev
All the very best

Edwin of Issaquah

I must say that I was concerned when making an order from ACE trains I received the response from TSMR and did not get the connection. When it finally became clear as to who TSMR was, I was relieved.
I anticipate delivery in a few days time.
Yes, I've purchased trains new and old from Kevin over the years and have had no complaints. I wish him well in his business.

Richard of Luton

Great service as always. Item despatched as promised in time for an outing early next week. Parcel was very securely wrapped Thank you.

Donald of Baschurch

Once again, Superb service from the excellent Station Masters Rooms. The model arrived safely and well packed and very promptly. A pleasure to do business, many thanks Kev.
Best wishes

John of Warminster

Another fine loco delivered today. First class service again, thanks, looking forward with confidence to more of my pre orders in due course. Meanwhile keep safe and best wishes, John I.

John of Bedford

I have been delighted with the service provided by The Station Master's Rooms, which has always been prompt and courteous. The products purchased have been of the highest quality, good value and are always well packed and presented. I shall continue to purchase from Kevin and his team.

John Kay

David of High Wycombe

Well pleased with the Loco and service I ordered the loco Tuesday lunchtime it arrived
Wednesday morning well packed too Many thanks Kevin

Roger of Grange over Sands

Thank you for another great model Kev.

You certainly have packaging down to a fine art.

Stuart of Canterbury

Hi Kevin, wheels arrived safe together with other parts Thanks very much!

Richard of Luton

A super locomotive well packed and promptly despatched when available. Thanks to Kevin and his team

Katherine of Hastings

Caledonian Patriot received bang on time! Beautifully built loco.Very well packed and fast delivery. Excellent customer service. Thanks again Kevin. ??????

Donald of Baschurch

Yet another most satisfactory transaction from this superb dealer. Cannot be recommended highly enough! Many thanks again Kev.

Dave of Trinity Fields

Hi Kev. Ace loco. arrived safe & sound. Really pleased. First class service from a first class team. Many thanks, Dave.

Dale of Huntington

Pleasure to do business and finally a purchase after many
discussions on different items, will always keep a watch on your site for other items of interest thank you

John of Warminster

Another welcome delivery, first class service again, excellent! John I.

Katherine of Hastings

Just received beautiful Patriot loco (and wagon) Much prefer the LMS version. Brilliant lining. Really well packed and very fast delivery. Thank you Kevin. Look forward to the next one! ??

Robert of Sippy Downs 4556

Most cooperative and helpful. Much appreciated.

Tim of Welshpool

Truly beautiful model, delivered quickly and well packed. Kevin always provides the models exactly as he describes them, simply the best place to buy Ace trains in my opinion

Stephen of Totland Bay

What a pleasant surprise. Model was far betterthan I thought it wouldbe. Many thanks for agreat experiance .

Chris of Kidderminster

Thank you Kevin for supplying the 2 Ace Caledonian Suburban coaches with clerestory roofs which go very well with my Darstaed Jinty in Caledonian blue livery . Usual superb service with comprehensive packing and fast delivery .

Christopher of Cheltenham

To Kevin.

The coaches have been delivered on Wednesday as scheduled.

They are absolutely splendid and I shall take them and Leander and run the train on my freinds 3 rail circuit of track.

Many thanks for all your help and when I have finally built a layout perhaps we may do business again, if not before.

Kind regards,

C John White

Dr Mike of Solihull

What can I say!
Just thank you once again Kevin for your speedy, and excellent service.
Nothing is too much trouble and you always give us your best service.

Many thanks


Les of Haslemere

Excellent service.

Nick of Botesdale, Diss

Excellent Wagon, well packed, super fast delivery.
Excellent Service as always.
Thanks Kevin.

Nick Diss Norfolk.

Les of Haslemere


Joe of Gatley

These magnetic corridor connections seem to be a really effective way of improving the realism of our passenger trains. If these prove to be easily fitted, I may well order some more.

With thanks for an excellent service.

Joe Brown


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